Shipping Policy
Delivering love and luxury to your doorstep with utmost care.
Order Fulfillment
At Keyuraa, we understand that you're excited to receive your premium jewellery. Every piece is crafted with anti-tarnish 18K gold plated stainless titanium steel and undergo rigorous quality checks to meet our 180-day global warranty standards before it leaves our studio.
Processing Time
Our team typically takes 1-3 business days to prepare and quality-check your order. During festive seasons, this might extend slightly.
Delivery Timelines
Once dispatched, orders usually reach their destination within 3-7 business days depending on your location in India.
Shipping Charges
We believe in transparent pricing. All domestic orders above ₹999 are eligible for Free Standard Shipping. For orders below this value, a flat shipping fee of ₹99 applies. This helps us ensure your jewellery is handled by the best courier partners.
Order Tracking
As soon as your order is shipped, we will send you an email and SMS with your tracking number and the name of the courier partner. You can track your package directly through the link provided or via our "Track Order" page.
Delays & Issues
While we strive for timely delivery, unforeseen circumstances like extreme weather, public holidays, or festival rushes might cause slight delays. We appreciate your patience during these times.
If you receive a package that appears damaged or tampered with, please do not accept it and contact us immediately.
Frequently Asked Questions
How long does it take to process an order?
Most orders are processed and quality-checked for their anti-tarnish finish within 1-3 business days after payment confirmation.
Do you deliver all across India?
Yes, we deliver to almost all pin codes across India through our premium courier partners like BlueDart, Delhivery, and Ecom Express.
Is there a shipping charge?
We offer Free Shipping on all orders above ₹999. For orders below ₹999, a nominal shipping fee of ₹99 is applied.
Still have questions?
Our customer happiness team is here to help you between 10 AM to 7 PM.